KYC Policy
This KYC Policy explains why identity verification is required on Satbet, when documents are requested, which documents are acceptable, how to submit them, and how customer data is protected. The purpose is to maintain a socially responsible environment, verify that players are 18+, and keep all transactions secure and compliant with payment-processing and banking standards in India.
Why KYC is Required
Know Your Customer (KYC) is a core part of operating a safe and compliant betting platform. It helps to:
- Verify legal age (18+) so access is limited to adults and responsible play is supported.
- Protect payments by confirming that deposits and withdrawals are made by the rightful account holder.
- Meet banking and payment-processor standards, which require clear identification of customers and a verifiable business relationship.
- Reduce delays and errors by ensuring names, addresses, and payment details are accurate and consistent across documents and payment methods.
- Deter fraud and misuse (e.g., identity theft, chargebacks, or attempts to use a third party’s card or wallet).
When KYC is Required
KYC can occur at different points in the customer journey:
- As early as possible. Submitting documents right after registration helps prevent hold-ups later.
- Before withdrawals. The company must have the required documents on file before any cash is sent back to the customer.
- In specific situations before further activity. If risk checks are triggered, documents may be needed before additional deposits or wagering.
- If KYC is missing, pending withdrawals are cancelled. In such cases, funds are returned to the customer’s account balance and the customer is notified to upload documents.
Documents We Request
To complete verification, the platform may ask for proof of identity and proof of address. In some cases, additional documents are required based on the withdrawal method.
| Document Type | Examples Accepted | Must Show | Notes |
| Proof of Identity (POI) | Driver’s Licence, Passport, State ID, Military ID | Full name, date of birth, photo, expiry date | Colour copy; document must be valid (not expired). |
| Proof of Address (POA) | Recent utility bill | Full name, full residential address, recent issue date | Not required if the ID clearly shows the current address. |
| Additional (method-specific) | Bank card/wallet evidence, bank statement (redacted) | Ownership details matching account | Requested only for certain withdrawal methods or risk checks. |
Quality checklist:
- All four corners of the document are visible.
- No glare, blur, or heavy shadows; text is readable.
- Names, dates, and addresses match your account details.
- Files are saved in JPEG format for smooth processing.
How to Submit Documents
Submitting clear documents in the correct format helps the team review your KYC quickly:
- Scan or photograph your documents in high resolution under good lighting.
- Save as JPEG files to ensure compatibility with the upload system.
- Upload via the secure form in your account’s Verification section.
- Wait for confirmation. Processing time depends on clarity and completeness; you will be notified once the review is complete.
Helpful tips
- Use a flat surface and neutral background.
- Turn off camera filters and avoid excessive compression.
- If you update your address or payment method, re-submit relevant documents so records stay current.
- If an upload fails, reduce file size slightly without sacrificing legibility, then try again.
Data Security & Privacy
Customer documentation is handled with strict security and confidentiality:
- Secure transmission and storage. Files are uploaded through protected channels and stored with strong safeguards.
- Restricted access. Only authorised personnel view documents for the purpose of verifying identity, address, and payment ownership.
- Retention and deletion. Documents are kept only as long as necessary to satisfy legal, regulatory, and anti-fraud obligations.
- Transparency. The Privacy Policy on the site explains broader practices for collecting, using, and protecting personal data, including rights available to customers.
- Responsible gaming alignment. KYC supports age checks and account controls that promote safer play across the platform.