Antifraud Policy — Satbet

Purpose and scope

This Antifraud Policy explains how the company prevents, detects, and responds to fraud, bonus abuse, chargebacks, collusion, and other risks. It covers sportsbook, casino, payments, and promotions used from India. The Policy applies to players, affiliates, contractors, and other third parties who interact with the platform. Where local law limits access, services are not offered. This document supplements the platform’s Terms & Conditions, Bonus Rules, Privacy Policy, and KYC Policy.

Key objectives (overview of what this Policy seeks to achieve):

• Protect the integrity of markets and games.
• Safeguard customer funds and data.
• Ensure compliance with applicable KYC/AML/CFT requirements.
• Keep a fair experience for all users.

Legal basis and compliance

The company aligns its controls with applicable anti-money laundering and counter-terrorism financing frameworks and with the rules of its licensing jurisdiction. Access from India is only allowed where it is lawful for the user. The company may cooperate with competent authorities or regulated partners when legally required. This page is informational and not legal advice.

Key Definitions

 For clarity, the following terms are used throughout this Policy:

• Fraud: Any deliberate act or omission intended to gain an undue advantage (e.g., identity theft, account takeover, chargeback fraud).
• Bonus abuse: Artificial extraction of promotional value (e.g., multi-accounting, referral loops, geo-evasion, risk-free hedging).
• High-risk activity: Behaviour or transactions that deviate from a user’s normal profile or exceed set risk thresholds.
• KYC/AML/CFT: Know-Your-Customer, Anti-Money Laundering, and Counter-Terrorist Financing controls, including screening and monitoring.

Principles of fraud prevention

 These principles guide how the company prevents and addresses fraud:

1. Zero tolerance: Fraud and abuse are not permitted.
2. Risk-based approach: Controls scale with risk, from soft limits to account closure.
3. Accuracy and confidentiality: Decisions use documented evidence and protect user data.
4. Proportional response: Measures fit the severity and context.
5. Auditability and fairness: Actions are logged, users can appeal.

Detection tools and methods

 The company applies the following control layers to detect and reduce fraud risk:

• KYC and re-KYC: ID, age, and address checks; selfie/video liveness; source-of-funds for higher-risk cases; PAN verification where applicable.
• Device and network signals: Device fingerprinting; IP/ASN checks; detection of VPN/proxy/Tor; carrier/time-zone drift; automation/bot flags.
• Transaction monitoring: Velocity limits; circular flows; rapid deposit-withdraw cycles; chip-dumping patterns; UPI VPA ownership checks and bank account validation.
• Bonus integrity controls: One-person-one-account rules; geo-eligibility; wagering limits; detection of syndicate/collusive behaviour.
• Sports and casino integrity: Late-line and correlated-market alerts; unusual markets; bot/auto-clicker detection; RTP outlier review.
• Sanctions/PEP screening: Screening against relevant lists where required.

User responsibilities

 To keep the platform safe and compliant, users are expected to:

• Maintain one account per person with accurate details.
• Use only your own payment instruments (UPI VPA/bank card/bank account).
• Do not use automation, bots, scripts, or scraping tools.
• Do not collude, share insider information, or manipulate outcomes.
• Follow promo terms and wagering rules.
• Keep VPN/proxy/Tor disabled while using the platform.
• Provide clear KYC documents on request and respond on time.

Restrictions and response measures

 Where risk signals are present, the company may apply proportionate measures, including:

• Place temporary limits on features (deposits, withdrawals, bonuses, and betting).
• Hold balances during review.
• Request enhanced KYC, source-of-funds, and payment ownership proofs.
• Limit stakes; void suspicious bets; cancel bonuses or winnings gained through abuse.
• Close accounts and, where required, report to competent authorities.

Bonus abuse and multi-accounting

 The following patterns are prohibited and may lead to sanctions:

• Creating or controlling multiple accounts through shared devices/SIMs/VPAs to farm welcome offers.
  Coordinated wagering to complete rollover with minimal exposure; correlated-market arbitrage.
• Geo-evasion by VPN/proxy and self-referrals/referral loops.Confirmed cases may result in bonus removal, winnings cancellation, stake limits, account closure, and withholding of payments pending review.

Chargebacks and payment incidents

 Where payment disputes arise, the following controls and consequences may apply:

• Provide evidence to payment service providers or banks;
• Retain funds or set off liabilities where allowed;
• Restrict or close accounts linked to the incident;
• Share risk signals with competent parties as permitted by law.
  Users should contact support first to resolve payment issues before raising a dispute with a bank.

Data storage and protection

 Personal data is processed and safeguarded according to the following principles:

• Processing is aligned with the Privacy Policy and limited to legitimate purposes (fraud prevention, compliance, legal obligations).
• Access is role-based and logged; retention is limited to what is necessary.

Investigation process and timeframes

 Investigations follow a documented, auditable flow:

• Initiation: Automated alerts or manual flags.
• Collection: Logs, transactions, device/network graph, communications, KYC materials.
• Assessment: Profile of risk, behaviour history, and context.
• Decision: Measures described above, with reasons recorded.
• Timeframes: Reviews usually complete within 10 business days (IST); complex cross-border or multi-party cases may need more time.

Filing an Appeal

 Users can request a second look by following these steps:

• Submit an appeal within 30 days via the Help Centre or the compliance email published on the site.
• Attach supporting evidence (documents, payment proofs, timelines).
• Wait for the independent compliance review and written outcome.

Interaction with law enforcement agencies

 When legally required, the company may:

• Cooperate with competent authorities and regulators;
• Provide data or suspicious activity reports (where applicable);
• Ensure requests are handled only by authorised staff and logged.

Responsibility of Affiliates and Partners

Affiliates and partners must market Satbet responsibly, comply with applicable advertising standards, and avoid misleading claims (e.g., “legal everywhere,” “tax-free,” or unsubstantiated win rates). Traffic acquisition practices that encourage multi-accounting, geo-evasion, bonus abuse, or use of bots/scripts are prohibited. Creatives and landing pages should reflect accurate eligibility (18+), responsible-gaming messaging, and India-appropriate disclosures; the company may approve, request changes to, or withdraw creatives at any time. Partners must cooperate with antifraud reviews by providing timely logs, source data, and UTM/reporting evidence. Violations may result in suspension of tracking, withholding or clawback of commissions (in INR), termination of the partnership, and, where legally required, reporting to competent authorities.

Policy Changes

This Policy may be updated to reflect changes in law, regulator guidance, risk methodology, or product features. The effective date appears at the top of this page, and the latest version is always published here; material changes may also be communicated via on-site notices or email. Previous versions can be provided on request for transparency. Continued use of the platform after an update constitutes acceptance of the revised Policy.